Product Support

Welcome to the Attainia technical support page.  Having trouble navigating our software?  Product support can help you resolve a multitude of issues.  General information on product support can be found in the menu below.

Get In Touch With Us

Technical Support Contact

Main Line

(866) 288-2464

Outside US

+44 (161) 298-8360

Email

support@attainia.com

Support Standard Business Hours

8:00am – 8:00pm Eastern

Burning Issues Support Hours

24 Hours a Day, 7 Days a Week

Call Answer Rate

90% or above

Email Response Time

1 Hour (SBH)

Voice Mail Response Time

1 Hour (SBH & 24×7 Domestic Burning Issues)

2 Hours (after SBH – International Burning Issues)

Application/Website Response Time

3 Hours (SBH)

Next Business Day (after SBH)

Main Line

(866) 288-2464, option 1

Email

training@attainia.com

Support Standard Business Hours

8:00am – 8:00pm Eastern

Burning Issues Support Hours

24 Hours a Day, 7 Days a Week

Call Answer Rate

90% or above

Email Response Time

1 Hour (SBH)

Voice Mail Response Time

1 Hour (SBH & 24×7 Domestic Burning Issues)

2 Hours (after SBH – International Burning Issues)

Application/Website Response Time

3 Hours (SBH)

Next Business Day (after SBH)

Main Line

(866) 288-2464, ext 0

Email

billing@attainia.com

Support Standard Business Hours

8:00am – 8:00pm Eastern

Burning Issues Support Hours

24 Hours a Day, 7 Days a Week

Call Answer Rate

90% or above

Email Response Time

1 Hour (SBH)

Voice Mail Response Time

1 Hour (SBH & 24×7 Domestic Burning Issues)

2 Hours (after SBH – International Burning Issues)

Application/Website Response Time

3 Hours (SBH)

Next Business Day (after SBH)

Call

(866) 288-2464

Email

sales@attainia.com

Other Ideas / Opportunities

ideas@attainia.com

Support Standard Business Hours

8:00am – 8:00pm Eastern

Burning Issues Support Hours

24 Hours a Day, 7 Days a Week

Call Answer Rate

90% or above

Email Response Time

1 Hour (SBH)

Voice Mail Response Time

1 Hour (SBH & 24×7 Domestic Burning Issues)

2 Hours (after SBH – International Burning Issues)

Application/Website Response Time

3 Hours (SBH)

Next Business Day (after SBH)

Email

catalog@attainia.com

Submit CAD Families and Blocks

cad@attainia.com

Support Standard Business Hours

8:00am – 8:00pm Eastern

Burning Issues Support Hours

24 Hours a Day, 7 Days a Week

Call Answer Rate

90% or above

Email Response Time

1 Hour (SBH)

Voice Mail Response Time

1 Hour (SBH & 24×7 Domestic Burning Issues)

2 Hours (after SBH – International Burning Issues)

Application/Website Response Time

3 Hours (SBH)

Next Business Day (after SBH)

I Am Seeing An Error Message

Send a Support Request email / task to the Technical Support Team

Attainia Applications

System Requirements

Requirements Monitor & Screen RAM OS Internet Browser
Minimum 19″ or larger & 1280 x 1024 resolution 2GB or more Windows 10 or Mac OSX v10.13.2 1 Mbps or greater Google ChromeSafari 6.0 or later
Recommended 19″ or larger & 1280 x 1024 resolution 2GB or more Windows 10 or Mac OSX v10.13.2 1 Mbps or greater Google ChromeSafari 6.0 or later
Commonly Asked Questions

General FAQ

Do you have some quick questions?  Check out the FAQ section below to get started.

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