Product Support
Welcome to the Attainia technical support page. Having trouble navigating our software? Product support can help you resolve a multitude of issues. General information on product support can be found in the menu below.
Get In Touch With Us
Technical Support Contact
Main Line
(650) 241-0567
Support Portal
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(650) 241-0567
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(650) 241-0567
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Submit CAD Families and Blocks
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
I Am Seeing An Error Message
Send a Support Request email / task to the Technical Support Team
Commonly Asked Questions
General FAQ
Do you have some quick questions? Check out the FAQ section below to get started.
Click here to access Attainia User Guide Main Menu
Click here to access Attainia User Guide General FAQs Menu
How do I configure Internet Explorer?
How to stop Excel files from loading into your web browser
How to address Excel reports that open but do not load
Troubleshoot www.attainia.com connectivity and Internet issues
Updating Flashplayer
Adobe Flash Player (Flex) Disk Space Allocation
What is the Attainia Data Security Policy?
How Do I Clear My Browser Cache?
How Do I Clear Flash Player Cache?
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