Product Support
Welcome to the Attainia technical support page. Having trouble navigating our software? Product support can help you resolve a multitude of issues. General information on product support can be found in the menu below.
Get In Touch With Us
Technical Support Contact
Main Line
(650) 241-0567
Support Portal
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(650) 241-0567
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(650) 241-0567
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Submit CAD Families and Blocks
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
I Am Seeing An Error Message
Send a Support Request email / task to the Technical Support Team
Commonly Asked Questions
General FAQ
Do you have some quick questions? Check out the FAQ section below to get started.