Product Support
Welcome to the Attainia technical support page. Having trouble navigating our software? Product support can help you resolve a multitude of issues. General information on product support can be found in the menu below.
Get In Touch With Us
Technical Support Contact
Main Line
(866) 288-2464
Outside US
+44 (161) 298-8360
support@attainia.com
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(866) 288-2464, option 1
training@attainia.com
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Main Line
(866) 288-2464, ext 0
billing@attainia.com
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
Call
(866) 288-2464
sales@attainia.com
Other Ideas / Opportunities
ideas@attainia.com
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
catalog@attainia.com
Submit CAD Families and Blocks
cad@attainia.com
Support Standard Business Hours
8:00am – 8:00pm Eastern
Burning Issues Support Hours
24 Hours a Day, 7 Days a Week
Call Answer Rate
90% or above
Email Response Time
1 Hour (SBH)
Voice Mail Response Time
1 Hour (SBH & 24×7 Domestic Burning Issues)
2 Hours (after SBH – International Burning Issues)
Application/Website Response Time
3 Hours (SBH)
Next Business Day (after SBH)
I Am Seeing An Error Message
Send a Support Request email / task to the Technical Support Team
Attainia Applications
System Requirements
Requirements | Monitor & Screen | RAM | OS | Internet | Browser |
---|---|---|---|---|---|
Minimum | 19″ or larger & 1280 x 1024 resolution | 2GB or more | Windows 10 or Mac OSX v10.13.2 | 1 Mbps or greater | Google ChromeSafari 6.0 or later |
Recommended | 19″ or larger & 1280 x 1024 resolution | 2GB or more | Windows 10 or Mac OSX v10.13.2 | 1 Mbps or greater | Google ChromeSafari 6.0 or later |
Commonly Asked Questions
General FAQ
Do you have some quick questions? Check out the FAQ section below to get started.