Technical Support Engineer

Department: Client Success
Reports to: Team Lead, Technical Support Engineer
FLSA Status: Exempt
Supervisory Responsibility: None

 

About Us 

Attainia is embarking on its next phase of growth after establishing a leadership position in Capital Lifecycle Management software for the healthcare industry. Attainia has built an impressive list of clients including hospital systems, facilitators, GPO’s and a supplier network that contains the largest number of products in a single catalog. Attainia is now building upon our past successes to help our clients reimagine their healthcare processes and to transform their businesses through the solutions Attainia provides today and into the future.

Position Summary

Technical Support Engineer – L2, Client Migration provides enterprise-level client support to Attainia’s internal and external clients in a timely fashion by handling migration related technical tasks and issues, as identified by the Client Success members working on the migration project. Tasks typically include database manipulation, data pulls, and data quality assurance. You will be responsible for making recommendations and implementing improvements for the data migration process to ensure a successful and scalable migration model. You will also analyze, resolve, and maintain tickets and internal documentation. You will also work with internal teams to resolve complicated issues or refer clients to other departments.

Essential Duties and Responsibilities 

The list of duties and responsibilities is illustrative only and is not a comprehensive listing of all the duties and responsibilities performed.

  • Provides enterprise-level client support to Attainia’s internal and external clients in a timely fashion by handling migration related technical tasks and issues, as identified by the Client Success members working on the migration project, to include database manipulation, data pulls, and data quality assurance
  • Performs in depth analysis of our clients’ data to better help team troubleshoot complicated issues and uses discovered data to recommend or implement solutions
  • Creates or optimizes internal processes to streamline business practices, such as improving all aspects of data migration and report building
  • Creates and maintains comprehensive project documentation for historical reference, deliverable creation and project close out
  • Utilizes Attainia’s client database and system logs to identify technical issues for clients and determines appropriate action to take to resolve issues
  • Serves as a ticket escalation point by capturing all relevant ticket data, replication steps and further escalates to the development team when necessary
  • Maintains record keeping of client migrations through use of Jira Service Desk, Jira, and Airtable software
  • Participates in the design of new features of Attainia product and pre-release testing
  • Performs other duties as assigned

Minimum Qualifications

Any equivalent combination of education and experience that provides the required knowledge, skills and abilities to perform essential duties may be considered.

Required

  • Client support experience
  • Experience with SQL
  • Experience with Python

Preferred

  • Experience with MSSQL, MySQL, and PostgreSQL
  • Comfortable with building and scripting automated tasks in SQL/Python/Bash
  • Experience with utilizing APIs to migrate/manage data
  • Experience working in a team setting using source control technologies (e.g. Git, SVN)
  • Familiarity with modern virtualization/containerization technologies (e.g. Docker)

Ability to

  • Grasp the essence of complex design problems and user pain-points, and translate them into practical, easy-to-understand, coherent solutions
  • Accept and design against feedback from leadership in a rapid, iterative process, and effectively produce multiple highly polished and professionally finished works under tight timelines
  • Effectively listen, speak, and write
  • Communicate and use interpersonal skills to interact with coworkers, supervisor, clients, etc. to sufficiently exchange or convey information
  • Use good business judgement
  • Work with customers and teams
  • Supply clients with a strong service attitude and a commitment to quality
  • Approach difficult technical problems with a strong solutions mindset

Work Environment/Physical Demands

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position or that an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Most work is performed in a normal office environment
  • Sedentary work involves sitting most of the time; jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met
  • Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
  • Operate a variety of standard office equipment including computer, telephone, copy and fax machine requiring continuous and repetitive arm, hand and eye movement

Please send resumes to jobs@attainia.com